Refund policy

At Kloe Designs, customer satisfaction is important to us. Please review our refund and return policy below before making a purchase.

Returns

We accept returns within 14 days of delivery for eligible items. To qualify for a return, items must be:

Unused and in original condition
Returned in original packaging
Accompanied by proof of purchase

Certain items may not be eligible for return, including custom, personalized, or final sale items.

Refunds

Once your return is received and inspected, we will notify you regarding the status of your refund. Approved refunds will be issued to the original payment method within 5–10 business days.

Shipping charges are non-refundable unless the return is due to our error or a damaged item.

Exchanges

If you receive a defective or damaged item, please contact us within 7 days of delivery. We will work with you to provide a replacement or exchange when applicable.